The Club Lounging collection is custom made to
order in our Melbourne, Australia factory on a 6-8 week lead time. Lead times
listed on our website are indicative and exclude delivery transit times. During
peak holiday periods, lead times may fluctuate. Please contact us for further
information.

We keep most of our gohome furniture in stock at our Sydney warehouse and these items are available for immediate dispatch. From time to time, stock levels may be depleted or out of stock for a short period of time and the lead time for out of stock items is usually 6-8 weeks. Lead times
listed on our website are indicative and exclude delivery/transit times. During
peak holiday periods, lead times may fluctuate. Please contact us for current stock information and we will be happy to help you with your inquiry.

In-stock items can be picked up from either our Sydney-based warehouse or we can dispatch furniture from our Showroom in Darlinghurst, NSW. A 24-hour notice period will be required.

If you are not satisfied with your purchase for any reason, you may return the item within seven days of receipt. All returned items need to be in their
original condition and original packaging, un-marked, or altered in any way.

We do not refund items returned due to incorrect choice, but returned items can
be exchanged for other products. Delivery and handling charges on exchanged items are not refundable for incorrect choice. Any items to be returned to the gohome warehouse will be at the cost of the purchaser as well as a re-stocking fee.

gohome products undergo a strict quality control process, however should a product be delivered that has a manufacturing fault, we will replace or repair the product at no cost to you. You are required to contact us within 48 hours of your product delivery, notifying us of the manufacturing fault. You may be asked to provide images of the issue.

For any orders received damaged in
transit, this needs to be signed for on the delivery docket with our delivery
partner. gohome will then provide instructions on how to return goods
appropriately. These details can be obtained by emailing sales@gohome.com.au.

All custom / special ordered items are final sale, and are not liable for
return, refund, or exchange.

gohome products sold as ex-display from the showroom floor, or purchased at a gohome warehouse sale are sold on a “Final Sale” basis. Returns, refund, exchanges, or warranty for “As- is”, “Display Stock” or “Warehouse Sale” product will not be accepted under any circumstance. 

Working with the design trade is what we thrive on. Delivering
our Australian designs for a multitude of projects and different commercial
environments, is our passion. We can support our trade design partners with trade
pricing, CAD/REVIT/3D files as well as other information in our trade portal. Our
Design team is also available to work with designers to facilitate any requirements.

We use fabrics from Kvadrat, Camira as our house fabrics and work with most of the major fabric houses on a project-by-project basis. Our leathers are sourced from the Pelle range of premium leather.

We welcome COM (customers own material) and COL (customers
own leather) for use on our designs.

Firstly, we check all fabrics with our
upholsters to ensure they are suitable before usage. Once it has been approved, we are more than happy to custom your fabric with our furniture.

We provide a commercial standard five year warranty on all our indoor product and a two year warranty on our outdoor products.